Getting in touch about our studies

If you have received a letter from us inviting you to take part in one of our studies over the phone, please provide us with your number.

If you have a call blocking system, please get in touch on +44 (0)800 298 5313 to let us know the best way to contact you.

Contact our freephone enquiry line on +44 (0) 800 298 5313 to speak to an advisor for help with:

  • making an appointment for an interviewer to call at a time convenient to you

  • getting a message to an interviewer who has already contacted you

  • requesting our materials in large print or Braille

  • requesting our materials in another language

  • any other queries you have about our studies or taking part

  • for confirmation you've been invited to one of our studies or to verify the identity of an interviewer

New Generation Text (NGT) users should dial 18110 before this number.

Opening times are:
Monday to Friday 8.00am to 7.00pm
Saturday 8.00am to 1.00pm

Getting in touch about the National Survey for Wales

If you are taking part in the National Survey for Wales and would like to be interviewed in Welsh, contact our freephone enquiry line on +44 (0) 800 496 to arrange this.

If you have any other queries about the National Survey for Wales, contact our freephone enquiry line on +44 (0) 800 298 5313.

Opening times are:
Monday to Friday 8.00am to 7.00pm
Saturday 8.00am to 1.00pm

Share your suggestions with us

We would appreciate your suggestions on how we can improve any of our studies We would also like to hear from you if you are happy with the service you have received. You can email us at surveyfeedback@ons.gov.uk.