When a telephone interviewer contacts you, the telephone number +44 (0)2392 958174 will be displayed.

If you want to make an appointment for the interviewer to call or have a query about the survey you've been asked to take part in, please call us on +44 (0)800 298 5313. Minicom users should dial 18110 before this number.

Opening times are:
9am to 9pm on Monday to Thursday
9am to 8pm on Friday
9am to 1pm on Saturday

For the Crime Survey for England and Wales, please ring the Crime Survey Information Line at Kantar Public on +44 (0)800 051 0882

For the National Survey for Wales, please call +44 (0)800 496 2119


We’d appreciate your suggestions on how we can improve any of our studies. It would also be great to hear from you if you’re happy with the service you’ve received.

You can email us at surveyfeedback@ons.gov.uk