Why have I been contacted by telephone?

Some of our surveys are conducted over the telephone. This is often where a household has taken part previously and we are interested in knowing whether anything has changed, but sometimes we will contact you for the first time over the phone instead of visiting your address.

Do I need to do anything?

If you do not do anything, we will try calling you again. We try and make contact with households over a two-week period so you may receive several calls from us. This is because once your household has been selected we cannot replace you with another household. Your participation is therefore very important to the success of this official study in ensuring that all groups in society are properly represented. Alternatively you can ring us to make an appointment to talk to one of our telephone interviewers at a time that is convenient for you.

Can I ring to make an appointment?

You can ring us to make an appointment to talk to one of our telephone interviewers at a time that is convenient for you. To do this, call +44 (0) 800 298 5313.

I’ve received a phone call late in the evening or early in the morning, why is this?

We make phone calls from 8am to 9pm most weekdays. This is because we are trying to get in touch with lots of different types of households so calling at varied times gives us the best chance to make contact. We also call during the day at the weekends for the same reason.

What will the survey be about?

For more information about the different surveys, please go to the Household and individual surveys page to read about the survey that you’ve been selected for.

Can an interviewer visit me in person instead?

If you would like to take part face-to-face instead of over the phone, please call to talk to an operator and they can arrange this.