E-Commerce Survey: survey questions

Does the business use computers?

What percentage of people in the business use computers for their work?

Does the business have internet access?

What percentage of people in the business use computers with internet access for work?

Does the business use a fixed broadband connection to the internet for business purposes?

What is the maximum contracted download speed of the fastest fixed internet connection used by the business?

Is the speed of the fixed line connection to the internet usually sufficient for the actual needs of the business?

Does the business have a website, either its own or third party?

Which of the following features does the business’s website have?

• Online ordering, or reservation or booking
• Description of goods or services, such as price lists
• Order tracking
• The possibility for visitors to customise or design goods or services online
• Personalised content for regular or repeat visitors
• Links or references to this business’s social media profiles

Does this business offer any of the following chat services for customer contact?

• A chat service where a person replies to customers
• A virtual agent or chatbot replying to customers

During 2019, did the business receive any orders from customers for goods or services via a website or app?

During 2019, what percentage of the business’s total turnover resulted from orders received via a website or app?

From which type of customer did the business receive orders for goods or services?

• Private customers (Business to Customer [B2C])

• Other businesses (Business to Business [B2B]) and sales to public authorities (Business to Government [B2G])

Of the percentage of turnover from website or “app” sales, what percentage was from private customers or other businesses and public authorities?

During 2019, did the business receive any orders for goods or services via your business's own website or “app”, or e-commerce market places?

Of the business’s total turnover, what percentage was received via your business's own website or “app”, and via an e-commerce market place?

During 2019, from which areas did the business receive orders for goods or services, placed via a website or “app”?

• UK
• Other EU countries
• Rest of the world

During 2019, what was the percentage breakdown of the business's turnover from orders received via a website or “app”, by area?

During 2019, did the business receive any orders from customers for goods or services via electronic data interchange (EDI)-type messages?

During 2019, what percentage of the business’s total turnover was from orders received via EDI-type messages? During 2019, from which areas did the business receive any orders for goods or services, placed via EDI-type messages?

• UK
• Other EU countries
• Rest of the world

During 2019, what was the percentage breakdown of the business's turnover from orders received via EDI-type messages, by area?

During 2019, which of the following invoices did the business issue or send?

• E-invoices in a format suitable for automated processing
• Invoices in an electronic format not suitable for automated processing
• Paper invoices

Does the business buy any cloud computing services used over the internet?

Which of the following cloud computing services does the business buy?

• Email
• Office software
• Hosting the business's databases
• Storage of files
• Finance or accounting software applications
• Customer Relations Management (CRM) software
• Computing capacity to run the business' own software

During 2019, did the business use any of the following sources to analyse big data?

• The business's own data from smart devices or sensors
• Geolocation data from the use of portable devices
• Data generated from social media
• Other big data sources not specified in this list

During 2019, did the business use any of the following methods to analyse big data?

• Machine learning
• Natural language processing, natural language generation or speech recognition
• Other methods of big data analysis

During 2019, did another business perform big data analysis for this business?

During 2019, did the business sell, or sell access to, any of its own big data?

During 2019, did the business purchase, or purchase access to, any big data?

Does the business employ information and communication technology (ICT) or IT specialists?

During 2019, did the business provide any type of training to develop the ICT or IT-related skills of its employees?

During 2019, did the business recruit or try to recruit ICT or IT specialists?

During 2019, did the business have vacancies for ICT or IT specialists that were difficult to fill?

During 2019, who mainly performed the ICT or IT functions for the business?

Does the business use 3D printers for business purposes?

During 2019, did the business use its own 3D printers or 3D printers provided by other businesses?

During 2019, did the business use 3D printing for any of the following activities?

• Prototypes or models for sale
• Prototypes or models for use by the business
• Goods for sale, excluding prototypes or models
• Goods to be used in the business's production process, excluding prototypes or models

Does the business use industrial robots?

Does the business use service robots?

Does the business use service robots for any of the following activities?

• Surveillance, security or inspection tasks
• Transportation of people or goods
• Cleaning or waste disposal tasks
• Warehouse management systems
• Assembly works performed by service robots
• Robotic store clerk tasks
• Construction works or damage repair tasks