The information we gather is used to produce statistics which central and local government, businesses and individuals rely on to make decisions, assess the economic position of the country and to plan for the future.

The ONS Respondent Charter for Business Surveys sets out our commitment to the people who take part in our business surveys. The aim of this charter is to help you understand why your participation is important and what you can expect from us.

Coronavirus (COVID-19) update

We want to work with you so that returning data is as easy as possible. If the business has temporarily or permanently ceased trading, you are having difficulty returning data, or you need any other help then:

Please can you provide your reference, business name and the survey your query relates to in all correspondence.

We appreciate this is a very challenging time, especially for certain sectors, and are thankful for any data you can provide. The statistics that we produce from your data are more important than ever before. They are being used to ensure the government has the information it needs to manage the UK’s response to the coronavirus (COVID-19) pandemic.


If you are unable to find the information you need on these pages, we have a dedicated team assisting respondents to our business surveys - please telephone the number on your survey questionnaire where our highly trained staff will assist you, (Please be aware that calls may be recorded for quality and training purposes).

Opening times are 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.30pm Friday.


We welcome your suggestions about how we can improve our surveys and would also like to hear from you if you are happy with the service you have received. You can email us at: