The information we gather is used to produce statistics which central and local government, businesses and individuals rely on to make decisions, assess the economic position of the country and to plan for the future.

The ONS Respondent Charter for Business Surveys sets out our commitment to the people who take part in our business surveys. The aim of this charter is to help you understand why your participation is important and what you can expect from us.


If you are unable to find the information you need on these pages, we have a dedicated team assisting respondents to our business surveys - please telephone the number on your survey questionnaire where our highly trained staff will assist you, (Please be aware that calls may be recorded for quality and training purposes).

Opening times are 8.30am till 5.00pm Monday till Thursday and 8.30am til 4.30pm Friday.

Christmas and New Year 2017/18 opening hours

Telephone Data Entry (TDE) will be available to respondents as normal (24 hours).

Please note the following opening times for designated 0300 survey lines.


We welcome your suggestions about how we can improve our surveys and would also like to hear from you if you are happy with the service you have received. You can email us at: