The information we gather is used to produce statistics which central and local government, businesses and individuals rely on to make decisions, assess the economic position of the country and to plan for the future.

The ONS Respondent Charter for Business Surveys sets out our commitment to the people who take part in our business surveys. The aim of this charter is to help you understand why your participation is important and what you can expect from us.


If you are unable to find the information you need on these pages, we have a dedicated team assisting respondents to our business surveys - please telephone the number on your survey questionnaire where our highly trained staff will assist you, (Please be aware that calls may be recorded for quality and training purposes).

Alternatively, you can email our Respondent Feedback Team at who will be happy and able to help with your query.

Opening times are 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.30pm Friday.

Coronavirus (COVID-19) update

We are aware of the difficulties businesses are currently experiencing responding to our surveys and we want to make returning data to us as easy as possible.

Editable PDF’s are now available for the questionnaires we currently conduct in paper format. Please contact the survey team for further information; when calling you will need a reference number and a survey code. These can be found on the front of any communication you have received from us.

If you don’t have this information, please email our Respondent Feedback Team at who will be able to assist you further.

Editable PDF’s are not available for the surveys that we ask you to complete online. Please contact the survey team for an enrolment code or any other issues you have accessing our secure data facility. You will find a telephone number on the email you have received from us.

If you do not have a survey telephone number or survey code, these can be found on our survey specific pages.

If the business has temporarily or permanently ceased trading, you are having difficulty returning data, or you need any other help then email

We appreciate this is a very challenging time, especially for certain sectors, and are thankful for any data you can provide. The statistics that we produce from your data are more important than ever before. They are being used to ensure the government has the information it needs to manage the UK’s response to the coronavirus (COVID-19) pandemic.


We welcome your suggestions about how we can improve our surveys and would also like to hear from you if you are happy with the service you have received. You can email us at: