General enquiries

Email: info@ons.gsi.gov.uk

Phone: 0845 601 3034
Overseas calls or as an alternative to our main number: +44(0)203 684 5069 or +44 (0)1633 817521
9am to 5pm Monday to Thursday, 9am to 4:30pm Friday

Minicom (for the deaf or hearing impaired): +44 (0)1633 815044
Fax: +44 (0)1633 652747

Post:
Customer Contact Centre
Office for National Statistics
Room D265
Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG

We handle email enquiries in line with the Freedom of Information Act 2000.

Croesawn ohebiaeth yn y Gymraeg. We welcome correspondence in Welsh.

Census enquiries

Email: census.customerservices@ons.gsi.gov.uk

Media enquiries

Email: media.relations@ons.gsi.gov.uk

Phone: +44 (0)845 604 1858
8:30am to 5:30pm weekdays

Emergency out of hours (limited service) +44 (0)7867 906553

Making a complaint

If you are unhappy with any part of our service, please contact us and we'll do our best to help.

Email: complaints.manager@ons.gov.uk

Post:
Complaints Manager
Office for National Statistics
Room 1100
Segensworth Road
Titchfield
Fareham
Hampshire
PO15 5RR

Report fraud

You should contact us to report fraud if you know or reasonably believe a person(s) is involved in fraudulent activity that impacts us or if you have been told by another person of fraud being committed against us. Please contact us if you have evidence of fraud against us or are unsure and would like to talk to someone in confidence.

Email: reportfraud@ons.gsi.gov.uk

Phone: 0845 601 3034
0203 684 5069

Post:
The Departmental Fraud Officer
Office for National Statistics
Finance Division
Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG

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