Census 2021 enquiries
General ONS enquiries
Email:
sharedcustomercontactcentre@ons.gov.uk
Web chat:
9am to 4pm Monday to Friday
Christmas opening times 2021
- Monday 20 December to Thursday 23 December – 9am to 5pm
- Friday 24 December – 9am to 12 midday
- Wednesday 29 December to Thursday 30 December 9am to 4pm
- Friday 31 December – 9am to 12 midday.
Social media:
Phone:
+44 345 601 3034
9am to 5pm Monday to Thursday
9am to 4pm Friday
Overseas calls or as an alternative to our main number:
+44 20 3973 4760 or
+44 1633 817521
Fax:
+44 1633 652747
Post:
Customer Contact Centre
Office for National Statistics
Room D265
Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG
We handle email enquiries in line with the Freedom of Information Act 2000.
Croesawn ohebiaeth yn y Gymraeg. We welcome correspondence in Welsh.
1801 to 2011 Census enquiries
Email:
census.customerservices@ons.gov.uk
Phone:
+44 132 944 4972
Library enquiries
Email:
Media enquiries
Email:
Phone:
+44 845 604 1858
Calls cost 5 pence per minute in addition to your phone company's access charge
8:30am to 5:30pm weekdays
Emergency out of hours (limited service) +44 7867 906553 (please do not send texts to this number as they will not be picked up).
Making a complaint
If you are unhappy with any part of our service, please contact us and we will do our best to help.
Email:
Post:
Complaints Manager
Office for National Statistics
Room 1100
Segensworth Road
Titchfield
Fareham
Hampshire
PO15 5RR
Report fraud
You should contact us to report fraud if you know or reasonably believe a person(s) is involved in fraudulent activity that impacts us or if you have been told by another person of fraud being committed against us. Please contact us if you have evidence of fraud against us or are unsure and would like to talk to someone in confidence.
Email:
Phone:
+44 345 601 3034
+44 20 3973 4760
Post:
The Departmental Fraud Officer
Office for National Statistics
Finance Division
Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG