Social surveys

Phone: + 44 (0)800 298 5313
Monday to Friday 8.00am to 7.00pm
Saturday 8.00am to 1.00pm

Minicom (for the deaf or hearing impaired) 18001 + 44 (0)800 298 5313

Email: surveyfeedback@ons.gov.uk

If you have received a letter from us inviting you to take part in one of our studies over the phone, please provide us with your number.

Online Social Surveys

Phone: + 44 (0)800 085 7376
Monday to Friday 8.00am to 7.00pm
Saturday 8.00am to 1.00pm

Minicom (for the deaf or hearing impaired) 18001 + 44 (0)800 085 7376

Email: surveyfeedback@ons.gov.uk

Business surveys

Email: bdd.respondent.feedback.team@ons.gov.uk

We are now able to accept data via e-mail for surveys you typically complete on paper. This is a temporary measure due to the current extenuating circumstances. However, if you have a Secure Data Collection Account this is the method that should be used to contact us.

Please be advised that data security cannot be guaranteed in e-mail correspondence, any data transferred by e-mail is done so at your own risk, if in double please contact us to explore options to support your data transfer.

Monday to Friday 8.00am to 5.00pm

Phone: Survey Teams

If the survey is online, you will be asked to enter the three-digit survey ID. Please be aware that calls may be recorded for quality and training purposes.

If you cannot find the survey you are looking for, please see our list of all business surveys page where you will find a telephone number for each individual survey team.

Please return data using the fax number on the front of the survey, by email to bdd.respondent.feedback.team@ons.gov.uk or by post to:

Office for National Statistics
Room D.015
Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG

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