Social surveys

Phone:

0800 298 5313
9am to 6pm Monday to Friday
9am to 1pm Saturday

Minicom (for the deaf or hearing impaired):

18001 0800 298 5313

Email:

surveyfeedback@ons.gov.uk

If you have received a letter from us inviting you to take part in one of our studies over the phone, please provide us with your number.

Online social surveys

Phone:

0800 085 7376
9am to 6pm Monday to Friday
9am to 1pm Saturday

Minicom (for the deaf or hearing impaired):

18001 0800 085 7376

Email:

surveyfeedback@ons.gov.uk

Business surveys

Email:

bdd.respondent.feedback.team@ons.gov.uk

We are now able to accept data via email for surveys you typically complete on paper. This is a temporary measure because of the current extenuating circumstances. However, if you have a Secure Data Collection Account this is the method that should be used to contact us.

Please be advised that data security cannot be guaranteed in email correspondence, any data transferred by email is done so at your own risk, if in doubt please contact us to explore options to support your data transfer.

8am to 5pm Monday to Friday

Phone: Survey teams

If the survey is online, you will be asked to enter the three-digit survey ID. Please be aware that calls may be recorded for quality and training purposes.

If you cannot find the survey you are looking for, please see our list of all business surveys page where you will find a telephone number for each individual survey team.

Please return data using the fax number on the front of the survey, by email to bdd.respondent.feedback.team@ons.gov.uk or by post to:

Office for National Statistics
Room D.015
Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG