If you have questions about Census 2021, you can find the latest information by following social media.
The free contact centre opens on 1 March 2021. From then, you can also get in touch by phone, webchat, email or text message.
If your enquiry is for census statistics from the 2011 or earlier censuses, please email email@example.com.
Census Customer Services
Our Census Customer Services team can:
identify census products available in print and on the web
provide guidance on accessing data using the National Statistics web services
advise on definitions of census terms
advise on the most suitable figures for particular applications
give guidance on the terms and conditions for the use of census data
supply simple extracts of figures from the 2011 Census and earlier censuses
create simple rankings and counts for customer-specified areas
be the first point of contact for technical problems relating to the use of census data supplied by the Office for National Statistics (ONS)
arrange for specialist advice to be provided
take orders for commissioned output
Standards and practices
We meet requests for output by email. However, please provide a phone number in case we need to discuss your request with you. This could be if we need to clarify something, for example.
Our practice complies with the National Statistics protocol on customer services and a more detailed set of standards specific to census services.
Let us have your views
We welcome feedback from our customers. Please email us at firstname.lastname@example.org.