Telephone Maintenance Contract

Release date:
2 February 2016

You asked

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

  1. Contract Type: Maintenance, Managed, Shared (If so please state orgs)
  2. Existing Supplier: If there is more than one supplier please split each contract up individually.
  3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
  4. Number of Users:
  5. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
  6. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
  7. Telephone System Type: PBX, VOIP, Lync etc
  8. Contract Duration: please include any extension periods.
  9. Contract Expiry Date: Please provide me with the day/month/year.
  10. Contract Review Date: Please provide me with the day/month/year.
  11. Contract Description: Please provide me with a brief description of the overall service provided under this contract.
  12. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address

We said

  1. Contract type - Maintenance only
  2. Existing supplier - BT
  3. Annual average spend - circa £100k per annum
  4. Number of users - all ONS staff - 3,200
  5. Hardware brand - Cisco switches and telephone hand sets
  6. Applications running on VOIP system - No applications running on the system - Call manager manages the suite
  7. Telephone system - VOIP
  8. Contract duration - renewal is March per year
  9. Contract expiry date - 31st March 2016
  10. Contract review date - Currently under review
  11. Contract description - 24/7 support line fault reporting and system fix. Monthly service review and reporting.
  12. ONS contact details - Craig Evans, Head of Contract Management, craig.evans@ons.gov.uk, Direct Telephone: 01633 456475

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