You asked
Q1. Who is the manufacturer of the following solutions installed within your organisation please? (for example Avaya, Cisco, Mitel etc)?
a. Telephony
b. Unified Communications (Presence, Messaging, Video, Screen Sharing, Web collaboration)
c. Contact centre
Q2. Which company supports the solution(s) for the organisation?
Q3. What is the duration of the contract? (start date and end date)
Q4. What is the typical budget spend on telephony, unified comms and contact centre?
Q5. Who in the organisation is responsible for telephony, unified communications and contact centre?
We said
Please find our responses as follows:
Q1
a. BT
b. Skype 4 Business
c. 8x8 Solution
Q2
a. BT
b. Century Link
c. 8x8 via CDW Ltd
Q3
a. 2 years (01/04/2018 to 31/03/2020)
b. 2 years (08/01/2018 to 31/03/2020)
c. 5 years (30/11/2018 to 29/11/2023)
Q4
a. £400k (inc. VAT per Annum)
b. £600k (inc. VAT per Annum)
c. £418k (inc. VAT per Annum)
Q5
Names and contacts details of individuals has been withheld under s.40(2) of the Freedom of Information Act 2000 as it is considered personal data. If you have any questions around our telephony, unified communications and contact centre contracts, please contact us using the following email address commercial.admin@ons.gov.uk