You asked

Please provide the following information:

The software used by the Media/Communications team to manage press enquiries, send press releases and maintain a press contacts database. Please specify the value and length of any contracts associated with the tools you use.

The software used by the Media/Communications team to monitor the media. Please specify the value and length of any contracts associated with the tools you use.

The software used by the Media/Communications team to manage and store interactions with stakeholders (e.g. the media, regulators, government agencies, the community, the public). Please specify the value and length of any contracts associated with the tools you use.

The software used by the Public Affairs or any other relevant team to monitor the political environment and Parliament and log interactions with politicians, civil servants, lobbying bodies, trade unions, etc. Please specify the value and length of any contracts associated with the tools you use.

We said

Thank you for your request. The answers to your questions are as follows;

  1. The software used by the Media/Communications team to manage press enquiries, send press releases and maintain a press contacts database.

    We have a monitoring agreement with Kantar Ltd which expires at the end of March 2018. Its value is variable and depends on the number of relevant articles identified by the supplier. The procurement exercise for a new supplier is underway using Crown Commercial Services.

  2. The software used by the Media/Communications team to monitor the media.

    We use a Lotus Notes database adapted by our in-house developers. Lotus Notes is part of our central IT estate and it is not possible to attribute any specific costs to this particular database.

  3. The software used by the Media/Communications team to manage and store interactions with stakeholders (e.g. the media, regulators, government agencies, the community, the public).

    We currently use Trello to track engagement with stakeholders. There is no contract or cost associated with this.

  4. The software used by the Public Affairs or any other relevant team to monitor the political environment and Parliament and log interactions with politicians, civil servants, lobbying bodies, trade unions, etc.

    The UK Statistics Authority (and its executive office, the Office for National Statistics) have a service agreement with Dehavilland, for the monitoring of Parliamentary activity relating to official statistics. The agreement, covering the period 16 November 2017 to 15 November 2018, is valued at £ 8,741 (excluding VAT).