Social media platforms

You asked

In accordance with the FOI Act 2000, I request the following information from your organisation;

1. What, if any, social media management platform do you use within the department? (e.g. CrowdControl, HootSuite, Meltwater Buzz etc)

2. If using a paid-for social media management platform how much does this cost either per year or per month

3. How long does this contract last for and when was it awarded?

4. How many users does this contract allow for?

5. What, if any, media enquiry management softare do you use? (e.g. Gorkana, Veulio, COLIN) Please provide the email address of the person reponsible for social media within your organisation

6. If using a paid-for media enquiry management solution how much does this cost either per year or per month?

7. How long does this contract last for and when was it awarded?

8. How many users does this contract allow for? Please provide the email address for your Head of Media or Corporate Communication within your organisation

9. What, if any, Freedom of Information enquiry management softare do you use? (e.g. CC Tracker, KnowAll Enquire)

10. If using a paid-for media enquiry management solution how much does this cost either per year or per month?

11. How long does this contract last for and when was it awarded?

12. How many users does this contract allow for?

I would be grateful of response by email only to this address.

We said

Thank you for your query, the responses to your questions for the Office for National Statistics are as follows:

1. Hootsuite Enterprise - social media management Brandwatch - social media monitoring

2. Hootsuite £14000 pa Brandwatch - £21600 pa

3. Hootsuite - contract signed in December for 12 months Brandwatch - contract signed in October for 12 months

4. Hootsuite - 25 users Brandwatch - unlimited users, 10 million queries

5. We don't use a paid-for media inquiries management service We use Gorkana's journalist contacts database only Contact details - matt.jukes@ons.gov.uk (Social Media)

6. Gorkana's journalist contacts database subscription costs £5346.02

7. The Gorkana database subscription is renewed annually, to be renewed in March

8. Gorkana database - permits 8 users - but only one logged in at a time Contact details - miles.fletcher@ons.gov.uk (Media Relations)

9. Neither the Office for National Statistics nor the UK Statistics Authority use enquiry management software for Freedom of Information requests

10. Not applicable

11. Not applicable

12. Not applicable

The responses to your questions for the UK Statistics Authority are as follows:

1. Not applicable

2. Not applicable

3. Not applicable

4. Not applicable

5. We use Gorkana's journalist contacts and media inquiries management service. We have no single member of staff responsible for social media (see details for Media Relations Manager below)

6. Gorkana's subscription costs £6846.52

7. The Gorkana database subscription is renewed annually, to next be renewed in January 2016

8. Gorkana database - permits 2 users. Contact details – authority.enquiries@statistics.gsi.gov.uk (Media Relations Manager)

9. Neither the Office for National Statistics nor the UK Statistics Authority use enquiry management software for Freedom of Information requests

10. Not applicable

11. Not applicable

12. Not applicable