You asked
Please provide the following information:
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
We said
Please find our response to your questions as follows:
Please confirm the manufacturer of your telephony system(s) that are currently in place? N/A as using Skype
When was the installation date of your telephony equipment? June 2017
Who maintains your telephony system(s)? CenturyLink Communications UK Limited
Please confirm value of the initial project and value of annual support/maintenance services (in £)? £608,830.80
When is your contract renewal date? 31/03/2020
Please confirm the manufacturer of your Contact centre system(s) that are currently in place? 8x8
When was the installation date of your contact centre infrastructure? April 2019
Who maintains your contact centre system(s)? 8x8
Please confirm value of the initial project and value of annual support/maintenance services (in £)? £1,362,370.00
How many contact centre employees/agents do you have? 500
When is your contract renewal date? 29/11/2023
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using? SKYPE
How many employees do you have overall within your organisation? 5100
Who currently provides your calls and lines? CenturyLink and BT
What is your current annual spend on calls and lines? CenturyLink (121k ex VAT ) BT (281K ex VAT)
When is your contract renewal date? CenturyLink (31/03/2020) BT (31/03/2020)
Are you using SIP or ISDN? SIP (CenturyLink) ISDN (BT)
Do you use a wide area network? Yes