FOI ref: FOI-2023-1251
YOu asked
Please provide answers to the following questions:
1. Does your organisation use Customer Relationship Management (CRM) software? (Example: HubSpot, Salesforce, Dynamics, Other, etc.) - Yes - No
2. If yes, please specify which CRM(s) are used by your organisation: - HubSpot - Salesforce - Dynamics - Other (Please specify)
3. What license level/subscription does your organisation have?
4. What is the annual cost of your CRM system(s)?
5. List any job roles by (job title) within your organisation that communicate with contacts via the CRM(s) system?
6. Does your organisation work with any external agencies to manage the CRM?
7. Does your CRM integrate with other systems within your organisation? (Example: finance systems, Other CRM Systems, etc.) - Yes - No
8. If yes, please specify which other systems your CRM(s) are integrated with?
We said
Thank you for your request. Please see the following answers to your questions:
1. Yes
2. ServiceNOW
3.
- ServiceNow® Additional Non-Production Instance (36 Month Subscription) x2
- ServiceNow® Database Encryption (36 Month Subscription)
- ServiceNow® Additional Production Environment (36 Month Subscription)
- ServiceNow® ITOM Discovery (1000 Units) (36 Month Subscription)
- ServiceNow® IT Service Management Standard (1125 Fulfiller Users) - (36 Month Subscription)
- ServiceNow® Automation Engine Enterprise - (36 Month Subscription)
- ServiceNow® Grandfathered Custom Tables (40 Custom Tables) (36 Month Subscription)
4. £611,413.90
5. We have understood this question to be about communicating with ONS users via our CRM system. We can confirm that we do not liaise with members of the public/ONS users directly through our CRM systems.
6. No all support for ServiceNow is managed in house.
7. Yes
8. We have integrated with:
- GCP (Google Cloud Platform) and with
- Splunk