Contract awarded to SERCO GROUP in 2018 for the Contact Centre

You asked

​​I am requesting a copy of the original tender documents for the following contract that was awarded to SERCO GROUP in 2018.

Procurement reference

PU-17-0386 - AWARD - Public Contact Centre Services

I am looking to obtain a copy of all ITT documents including any Appendix, schedules, procurement information and schedules.

We said

​Thank you for your request.

Please see the download accompanying this response named 'Contact Centre Full ITT Pack.pdf', which contains details of the ITT documents for PU-17-0386 Public Contact Centre Services as requested.

If you would like to discuss any of the information provided above, please contact FPPdirectorate@ons.gov.uk.