Contact us about studies about people, families and households

Accessibility requests

While we try to make our surveys as user friendly as possible, completing some of our surveys may cause difficulties for some users.

If you need adjustments to a survey:

New Generation Text (NGT) users should dial 18110 0800 085 7376.

Survey enquiries

Crime Survey

For queries about the Crime Survey for England and Wales, call the Crime Survey Information Line at Kantar Public on freephone 0800 051 0882.

Contact us about other surveys

If you would like to:

  • make an appointment to schedule an interview 

  • ask a question about a survey 

  • provide feedback about a survey 

  • request a replacement paper survey 

  • request a new unique access code for an online survey 

Contact our freephone Survey Enquiry Line on 0800 298 5313. 

Opening times are:

9am to 6pm Monday to Friday
9am to 1pm Saturday

Opt out of being contacted about surveys

We select participants at random from several databases.

If you would no longer like to be contacted about our surveys, you can make a request to remove your details from these databases.

Feedback

If you would like to provide feedback, contact our Respondent Feedback team by emailing bdd.respondent.feedback.team@ons.gov.uk.

Navigating our website

If you require assistance in navigating the website or need assistance in finding a particular publication:

Complaints

If you would like to make a complaint, please see our complaints policy.

Return to surveys

If you have been invited to complete a survey, go to find studies about people, families and households.