Business Outputs and Developments Division
Telephone: +44 (0)1633 456756
Frequency of release: Annually
Geographical coverage: UK
Geographical breakdown: UK
Survey name(s): E-Commerce Survey
E-commerce sales represented 18% of business turnover in 2012, down from 19% in 2011, but up 4.5 percentage points from the 2008 estimate of 14%.
Sales by Electronic Data Interchange (EDI) made up two-thirds (67%) of total e-commerce sales in 2012, with the remainder (33%) from website sales.
Website sales (£164 billion) represented 6% of business turnover in 2012, up from 5% (£133 billion) in 2011.
95% of businesses had broadband Internet and 82% had a website.
In 2012, 43% of businesses used social networks with almost a quarter (23%) using social media to respond to customer opinions, reviews or questions.
These National Statistics are produced to high professional standards and released according to the arrangements approved by the UK Statistics Authority.