If you have an enquiry, contact details are as follows:
If your enquiry is about ONS statistics, please email info@ons.gsi.gov.uk
Please include a contact telephone number, as this will ensure that we can contact you if we need to clarify any aspect of your enquiry.
Some data may not be in a format that can be easily emailed, so it may sometimes be useful to include a return postal address or fax number.
Email enquiries are handled in accordance with the Freedom of Information Act 2000.
If your enquiry is about Census, please email census.customerservices@ons.gsi.gov.uk
Please Note: ONS is currently experiencing difficulty when sending emails to and receiving emails from a small number of external email addresses. The problem is being investigated and should be corrected soon. In the meantime, can you please include a contact telephone number in email enquiries to info@ons.gsi.gov.uk, so if necessary, we can contact you to check you have received a response? Also, if you have not received a response to your enquiry within three working days, please call the Customer Contact Centre on 0845 601 3034 (choose option 3) and we can resend an email or guide you to the data you need over the phone, as appropriate. We apologise for any inconvenience caused.
Telephone
General and statistical enquiries
0845 601 3034
+44 (0) 1633 653 599 (Overseas)
Minicom (for the deaf or hearing impaired) - +44 (0) 1633 815044
Fax - +44 (0) 1633 652747
Our standard opening times are 9am to 5pm, Monday to Friday (excluding UK Public and Bank Holidays).
Please note - Calls may be monitored for training purposes.
Surveys
If you want to talk about an ONS survey that someone in your household has been asked to take part in, please call the freephone Survey Enquiry Line:
0800 298 5313
(Minicom users should dial 18001 before this number)
The Survey Enquiry Line is open 9am to 9pm on Monday to Thursday, 9am to 8pm on Friday and 9am to 1pm on Saturday.
Letter
Customer Contact Centre
Office for National Statistics
Room 1.101
Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG
We aim to answer your enquiry within ten working days. However, the more specific and precise your enquiry, the quicker we hope to be able to answer it.
Personal visitors
Please visit the ONS Library Service and make an appointment to visit the library in Newport, South Wales.
Media enquiries
Please call + 44 (0) 845 604 1858 or email media.relations@ons.gsi.gov.uk
Welsh enquiries
Croesawn ohebiaeth yn y Gymraeg. We welcome correspondence in Welsh.
Other
If you have a comment about the design or working of this website, or find any broken links, please email web.comments@ons.gsi.gov.uk.
If you have an enquiry about the registration of births, marriages or deaths or other certificate services, please visit the General Register Office.
