Skip to content

Contact the Office for National Statistics

Related links

General or statistical enquiries

Tel: 0845 601 3034 / 0203 684 5069 / +44 (0) 1633 817521 (Overseas)

Email: info@ons.gsi.gov.uk

Minicom (for the deaf or hearing impaired): +44 (0) 1633 815044

Fax: +44 (0) 1633 652747

Please include:

  • a contact telephone number, as we may need to contact you to clarify your enquiry

  • a return postal address or fax number, as not all data can be emailed.

Open 9am to 5pm, Monday to Thursday (excluding UK Public and Bank Holidays).

Open 9am to 4.30pm, Friday (excluding UK Public and Bank Holidays).

Email enquiries are handled in accordance with the Freedom of Information Act 2000.
Croesawn ohebiaeth yn y Gymraeg. We welcome correspondence in Welsh.

 

Census enquiries

Email: census.customerservices@ons.gsi.gov.uk

 

Media enquiries

Tel: + 44 (0) 845 604 1858 / +44 (0) 203 684 5070

Email: media.relations@ons.gsi.gov.uk

 

Office locations

Newport

Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG

Titchfield

Segensworth Road
Titchfield
Fareham
Hampshire
PO15 5RR

London

1 Drummond Gate
Pimlico
London
SW1V 2QQ

Maps of our office locations

 

Taking part in a survey?

Social surveys

General information about ONS social surveys and the A to Z of social surveys have further details about social surveys. You can also call the freephone Survey Enquiry Line:

Tel: + 44 (0) 800 298 5313
(Minicom users should dial 18001 before this number)

Open 9am to 9pm Monday to Thursday
9am to 8pm Friday 
9am to 1pm on Saturday

Business surveys

General information about ONS business surveys and the A-Z of business surveys have further details about business surveys.

Email: bdd.respondent.feedback.team@ons.gov.uk

Please include a contact telephone number, in case we need to clarify your enquiry.

Do not use this email address to provide data. We are unable to guarantee the confidentiality of all data sent to us by email. Please return data by using the fax number on the front of the survey, or by post to:

Office for National Statistics
Room A012
Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG

Making a complaint

Email: complaints.manager@ons.gov.uk

Write to:

Complaints Manager
Office for National Statistics
Room 1.101
Government Buildings
Cardiff Road
Newport
NP10 8XG

If you are unhappy with any aspect of the service we provide, please contact us and we'll do our best to help. Please read our complaints policy for details of our procedure.

Our policy is written in line with the UK Statistics Authority complaints procedure. For complaints relating to official statistics (including their quality, timeliness or comprehensiveness) or the Code of Practice for Official Statistics please contact the UK Statistics Authority Casework team

Report fraud

Tel: 0845 601 3034 / 0203 684 5069

Email: reportfraud@ons.gsi.gov.uk

Write to:

The Departmental Fraud Officer,
Finance Division,
Office for National Statistics,
Cardiff Road,
Newport,
NP10 8XG.

You should report fraud if you:

  • have knowledge of a person(s) you know or reasonably believe is involved in fraudulent activity against or that impacts on ONS

  • have been told by another person of a fraud being committed against ONS

  • have evidence of fraud against ONS

  • believe you have evidence or knowledge of fraud, or suspect fraud against ONS, but are unsure and would like to talk to someone in confidence.

Content from the Office for National Statistics.
© Crown Copyright applies unless otherwise stated.