If you have an enquiry, contact details are as follows:
If your enquiry is about ONS statistics, please email firstname.lastname@example.org
Please include a contact telephone number, as this will ensure that we can contact you if we need to clarify any aspect of your enquiry.
Some data may not be in a format that can be easily emailed, so it may sometimes be useful to include a return postal address or fax number.
Email enquiries are handled in accordance with the Freedom of Information Act 2000.
If your enquiry is about Census, please email email@example.com
General and statistical enquiries
0845 601 3034
+44 (0) 1633 653 599 (Overseas)
Minicom (for the deaf or hearing impaired) - +44 (0) 1633 815044
Fax - +44 (0) 1633 652747
Our standard opening times are 9am to 5pm, Monday to Friday (excluding UK Public and Bank Holidays).
Please note - Calls may be monitored for training purposes.
Customer Contact Centre
Office for National Statistics
We aim to answer your enquiry within ten working days. However, the more specific and precise your enquiry, the quicker we hope to be able to answer it.
Customer Contact Centre Opening Times Christmas and New Year 2013-14
|Week Week commencing Monday 16 December 2013|
|Monday 16||normal service, 9am to 5pm|
|Tuesday 17||normal service, 9am to 5pm|
|Wednesday 18||normal service, 9am to 5pm|
|Thursday 19||normal service, 9am to 5pm|
|Friday 20||normal service, 9am to 5pm|
|Week Week commencing Monday 23 December 2013|
|Monday 23||normal service, 9am to 5pm|
|Tuesday 24||9am to 2pm|
|Friday 27||9am to 2pm|
|Week Week commencing Monday 30 December 2013|
|Monday 30||normal service, 9am to 5pm|
|Tuesday 31||9am to 2pm|
|Wednesday 1 Jan||closed|
|Thursday 2 Jan||normal service, 9am to 5pm|
|Friday 3 Jan||normal service, 9am to 5pm|
While the office is closed, please email enquiries to firstname.lastname@example.org. We will respond to your enquiry as soon as possible after our return to work.
If you want to talk about an ONS survey that someone in your household has been asked to take part in, please call the freephone Survey Enquiry Line:
0800 298 5313
(Minicom users should dial 18001 before this number)
The Survey Enquiry Line is open 9am to 9pm on Monday to Thursday, 9am to 8pm on Friday and 9am to 1pm on Saturday.
If you have received an ONS business survey and are unable to find the information you need on the 'General information about ONS business surveys' or 'A-Z of business survey' pages, please email BDD.Respondent.Feedback.Team@ons.gov.uk including a contact telephone number, in case we need to clarify any aspect of your enquiry.
Do not use this email address to provide data. ONS policy is to maintain the confidentiality of all data sent to us and presently we are unable to guarantee email as a secure medium. Please return data by using the fax number on the front of the survey or by post to:
Office for National Statistics
Please call + 44 (0) 845 604 1858 or email email@example.com
Croesawn ohebiaeth yn y Gymraeg. We welcome correspondence in Welsh.
ONS office location maps
If you have a comment about the design or working of this website, or find any broken links, please email firstname.lastname@example.org.
If you have an enquiry about the registration of births, marriages, deaths or any other certificate services, please visit the General Register Office.