- The overall quality of care across all services in the last three months of life was rated by 44% of respondents as outstanding or excellent.
- Respondents of those who died of cancer in their own home rated the quality of care most highly (63%).
- Being shown dignity and respect by staff was highest in hospices (84% ‘always’ for hospice doctors and 82% for hospice nurses) and lowest in hospitals (59% ‘always’ for hospital doctors and 52% for hospital nurses).
- For those who expressed a preference, the majority preferred to die at home (81%), although only half of these actually died at home (49%). The most commonly reported place of death was a hospital (52%).
- Two-thirds of respondents (64%) reported that no decisions had been made about care which the patient would not have wanted. However, 17% of respondents said yes to this question.
The National Bereavement Survey (VOICES) is conducted by the Office for National Statistics on behalf of the Department of Health. The aims of the survey are to assess the quality of care delivered in the last three months of life for adults who died in England and to assess variations in the quality of care delivered in different parts of the country and to different groups of patients.