All households in England and Wales received a census questionnaire through the post. The questionnaire was accompanied by an information leaflet and a pre-paid envelope for return by post.
Households in Wales received both English language and Welsh language questionnaires, and information leaflets.
Householders could complete their questionnaire and return it by post or they could complete the census questionnaire online. Each paper questionnaire had an internet access code which was unique to that household which enabled the householder to complete their questionnaire online.
Questionnaires returned via the post, or through the internet, were receipted daily and this information uploaded onto the questionnaire tracking (QT) system. This enabled the identification of households for follow-up where a questionnaire had not been returned or completed online.
Communal establishments, for example, managed accommodation (such as care homes) and special groups (such as travellers) had their census questionnaires hand delivered.
In communal establishments, questionnaires were collected by the special enumerators and transferred to the census processing site via the census coordinators. Individuals within communal establishments also had the option of completing their questionnaire online following the same process as that used by households.