Skip to content

Information for households and individuals

Doorstep interview

If you have received a letter from the Office for National Statistics (ONS) asking you to take part in an ONS survey - or if you have already taken part in the International Passenger Survey - you can find out more about what is involved and how we will use your responses from our general information about household surveys or view the surveys at the A to Z of household and individual surveys page

The ONS Respondent charter for surveys of households and individuals sets out our commitments to the people who take part in our surveys and helps you understand what you can expect from us.

We sometimes commission other research organisations to carry out surveys on our behalf: the Crime Survey for England and Wales is currently being carried out by TNS-BMRB. To find out more about TNS-BMRB’s commitment please go to the TNS-BMRB website.

The information we gather in survey interviews is used to produce statistics such as the unemployment figures, measures of inflation and levels of migration to and from the UK.

Central and local government, businesses, charities, academics and others rely on those statistics to make decisions and plan for the future.


When a telephone interviewer contacts you the telephone number 02392 958174 will be displayed.

If you want to make an appointment for the interviewer to call or have a query about the survey you've been asked to take part in, please call us on 0800 298 5313. Minicom users should dial 18110 before this number.

Opening times are 9am-9pm on Monday to Thursday, 9am-8pm on Friday and 9am-1pm on Saturday.

For the Crime Survey for England and Wales please ring the Crime Survey information line at TNS-BMRB on 0800 051 0882 


We welcome your suggestions about how we can improve our surveys and would also like to hear from you if you are happy with the service you have received.

You can email us at:

Content from the Office for National Statistics.
© Crown Copyright applies unless otherwise stated.