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Information for businesses

Business woman writing notes
If you have received a survey from us asking you to take part, you can find more information about what is involved and how we will use your response by going to the A to Z of business surveys pages. This link also provides details of the published statistical data that your information contributes to.

The information we gather is used to produce statistics which central and local government, businesses and individuals rely on to make decisions, assess the economic position of the country and to plan for the future.

The ONS Respondent Charter for Business Surveys sets out our commitment to the people who take part in our business surveys. The aim of this charter is to help you understand why your participation is important and what you can expect from us.

Frequently asked questions about ONS business surveys

This video guide to ONS business surveys is based around frequently asked questions from survey respondents. This is an interactive video, if you are using a PC or a laptop you are able to select one of the questions and go directly to the answer.


If you are unable to find the information you need on these pages, we have a dedicated team assisting respondents to our business surveys - please telephone the number on your survey questionnaire where our highly trained staff will assist you, (Please be aware that calls may be recorded for quality and training purposes).

Opening times are 8.30am-5pm Monday to Friday.

Christmas and New Year 2014/15 opening hours

Telephone data entry (TDE) will be available to respondents as normal (24 hours).

Please note the following opening times for designated 0300 survey lines.

Date Service availability
Monday 22 December Normal service 8.30am - 5pm
Tuesday 23 December Normal service 8.30am - 5pm
Wednesday 24 December Lines will close at 2pm
Christmas Day No service
Boxing Day No service
Monday 29 December Normal service 8.30am - 5pm
Tuesday 30 October Normal service 8.30am - 5pm
Wednesday 31 December Lines will close at 2pm
New Year's Day No service
Friday 2 January Lines will close at 3.30pm

While the office is closed, please email enquiries to We will respond to your enquiry as soon as possible on our return to work.


We welcome your suggestions about how we can improve our surveys and would also like to hear from you if you are happy with the service you have received. You can email us at:

Content from the Office for National Statistics.
© Crown Copyright applies unless otherwise stated.